Protected content license error Disney plus

Disney Plus, the popular streaming giant, sometimes throws its users a curveball: the ‘Protected Content License Error’. This article dives into what causes this issue and provides step-by-step solutions for fixing it.

What is the ‘Protected Content License Error’ on Disney Plus?

To enjoy smooth streaming on Disney Plus, there’s a critical balance between content protection and user accessibility. At times, the scales tilt towards protection, leading to a ‘Protected Content License Error’. This error refers to issues related to Digital Rights Management (DRM), which prevents piracy. If the DRM system suspects unauthorized usage, it triggers the error.

What Causes the ‘Protected Content License Error’ on Disney Plus?

There are a number of reasons why you might encounter the Disney Plus ‘Protected Content License Error’. We’ll delve into some common causes:

• Outdated App or Device Software: When your Disney Plus app or device software is outdated, it could lead to this error. Disney Plus updates often contain essential patches that improve DRM compatibility.
• VPN or Proxy Usage: VPNs and proxies can cause Disney Plus to generate this error, as they might trigger the DRM system due to perceived suspicious activity.
• Browser Incompatibility: Some browsers might not fully support the DRM technology that Disney Plus uses. Using such a browser could lead to this error.

How to Fix the ‘Protected Content License Error’ on Disney Plus?

Understanding the problem is half the solution. Now let’s focus on the steps to rectify the Disney Plus ‘Protected Content License Error’.

Fix 1: Updating Your Disney Plus App and Device Software

Sometimes, the cause of the ‘Protected Content License Error’ on Disney Plus could be as simple as an outdated app or device software. Here’s how to rectify that:

Update Disney Plus App on Android Devices

1. Open the Google Play Store on your device.
2. Click on the Menu button (usually three horizontal lines at the top-left corner of the screen).
3. From the menu options, select My Apps & Games.
4. You’ll see a list of apps with available updates. If Disney Plus is on this list, click the Update button next to it.

Update Disney Plus App on iOS Devices

1. Open the App Store on your iOS device.
2. At the bottom of the screen, tap on Updates.
3. If Disney Plus appears in the list of apps with available updates, click the Update button next to it.

 Update Device Software on Android

1. Go to your device’s Settings.
2. Scroll down and tap on About Phone or About Device.
3. Tap on Software Update or System Update.
4. If an update is available, tap Download or Install.

Update Device Software on iOS

1. Go to your device’s Settings.
2. Scroll down and tap on General.
3. Tap on Software Update.
4. If an update is available, tap Download and Install.

By ensuring your Disney Plus app and device software are updated regularly, you reduce the risk of encountering the ‘Protected Content License Error’. Keep in mind, this fix is the first step and might not always rectify the issue. If the error persists, consider trying the subsequent fixes mentioned in the article.

Fix 2: Avoid Using VPNs or Proxies When Streaming on Disney Plus

VPNs and proxies can sometimes trigger the ‘Protected Content License Error’ on Disney Plus, as they can interfere with the streaming service’s Digital Rights Management (DRM) technology. Here’s how to navigate this:

Disable VPN or Proxy on Android Devices

1. Open your device’s Settings.
2. Tap on Network & Internet (the name may vary slightly based on your device).
3. Tap on VPN. If you see an active VPN, click on the gear icon next to it.
4. Tap Disconnect or Forget VPN.

Disable VPN on iOS Devices

1. Open your device’s Settings.
2. Tap on General.
3. Tap on VPN. If a VPN is active, tap on the (i) next to it.
4. Toggle off the Connect On Demand switch, then tap on Disconnect.

Disable Proxy on Windows

1. Open the Settings menu.
2. Click on Network & Internet.
3. On the left-hand menu, click on Proxy.
4. Under Manual proxy setup, switch the Use a proxy server toggle to Off.

Disable Proxy on MacOS

1. Click on the Apple menu, then choose System Preferences.
2. Click on Network.
3. Select your network service from the list on the left, then click on the Advanced button.
4. Click on the Proxies tab. If any of the proxy options are checked, uncheck them, then click OK and Apply.

By avoiding VPNs and proxies when streaming on Disney Plus, you can prevent DRM triggers and bypass the ‘Protected Content License Error’. However, if you still encounter this issue after implementing this fix, it’s advisable to explore further solutions mentioned in the article.

Fix 3: Using a Compatible Browser

Some browsers may not fully support the Digital Rights Management (DRM) technology used by Disney Plus, leading to the ‘Protected Content License Error’. Therefore, using a compatible browser is essential. Let’s dive into how to do this:

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Use Google Chrome

Google Chrome is one of the most compatible browsers with Disney Plus. To ensure you’re running the latest version:

1. Open Google Chrome.
2. Click on the three-dot menu in the top-right corner of the browser.
3. Hover over Help, and then click on About Google Chrome.
4. Chrome will check for updates automatically. If there’s an update available, click Relaunch to complete the update.

Use Mozilla Firefox

Mozilla Firefox also supports Disney Plus’ DRM technology. To update it:

1. Open Firefox.
2. Click on the three-bar menu in the top-right corner of the browser.
3. Click on Help, then select About Firefox.
4. If there’s an update available, Firefox will download it automatically. Click Restart to update Firefox when prompted.

Use Safari

For Mac users, Safari is a good choice. To update Safari:

1. Open the Apple menu, then select App Store.
2. Click on Updates in the App Store toolbar.
3. Use the Update button to download and install any updates listed.

Use Microsoft Edge

Lastly, Microsoft Edge is also compatible with Disney Plus’ DRM technology. To update it:

1. Open Microsoft Edge.
2. Click on the three-dot menu in the top-right corner of the browser.
3. Hover over Help and Feedback, then click on About Microsoft Edge.
4. If there’s an update available, it will download automatically. Click Restart to complete the update process.

By ensuring you’re using a compatible, updated browser, you reduce the likelihood of encountering the ‘Protected Content License Error’ on Disney Plus. Remember, these steps provide solutions to potential issues, but if the error persists, continue exploring the other fixes suggested in the article.

Fix 4: Clearing Browser Cache and Cookies

In some cases, the ‘Protected Content License Error’ on Disney Plus could be due to a clogged cache or cookies that interfere with your streaming experience. Here’s how to clear your browser cache and cookies:

Clearing Cache and Cookies in Google Chrome

1. Open Google Chrome.
2. Click on the three-dot menu in the top-right corner of the browser.
3. Hover over More Tools, then click on Clear Browsing Data.
4. Check Cookies and other site data and Cached images and files.
5. Click on Clear data.

Clearing Cache and Cookies in Mozilla Firefox

1. Open Mozilla Firefox.
2. Click on the three-bar menu in the top-right corner of the browser.
3. Click on Options.
4. Select Privacy & Security.
5. Under Cookies and Site Data, click on Clear Data.
6. Ensure that both Cookies and Site Data and Cached Web Content are checked, then click on Clear.

Clearing Cache and Cookies in Safari

1. Open Safari.
2. From the Safari menu, select Preferences.
3. Click on Privacy, then Manage Website Data.
4. Click Remove All.

Clearing Cache and Cookies in Microsoft Edge

1. Open Microsoft Edge.
2. Click on the three-dot menu in the top-right corner of the browser.
3. Click on History.
4. Select Clear browsing data.
5. Check Cookies and other site data and Cached images and files.
6. Click on Clear.

Clearing your browser cache and cookies regularly can help prevent issues like the ‘Protected Content License Error’ on Disney Plus. However, if the error persists after trying this fix, it’s recommended to explore other solutions in the article.

Fix 5: Checking Your Internet Connection

Sometimes, a poor or unstable internet connection can lead to the ‘Protected Content License Error’ on Disney Plus. To ensure your connection isn’t the issue:

1. Test your internet speed using an online tool like Speedtest by Ookla. Disney Plus requires a minimum of 5.0 Mbps for HD content and 25.0 Mbps for 4K UHD content.
2. If your internet speed is slower than the required speed, try restarting your router or modem. Unplug the device, wait for a minute, and then plug it back in.
3. If possible, connect your streaming device directly to your router using an Ethernet cable. This can provide a more stable connection than Wi-Fi.
4. If your internet speed meets the requirements and your connection is stable, but the issue persists, proceed to the next fix.

Fix 6: Disable Hardware Acceleration

Certain browser features, like Hardware Acceleration, can sometimes conflict with Disney Plus’s DRM, causing the ‘Protected Content License Error’. Disabling this feature could help resolve the issue. Here’s how to do it in various browsers:

Google Chrome and Microsoft Edge

1. Open the browser and click on the three-dot menu in the top-right corner.
2. Click on Settings.
3. Scroll down and click on Advanced.
4. Under System, toggle off Use hardware acceleration when available.
5. Restart your browser.

Mozilla Firefox

1. Open Firefox and click on the three-bar menu in the top-right corner.
2. Click on Options.
3. On the left-hand side, click on General.
4. Scroll down to the Performance section, uncheck Use recommended performance settings, then uncheck Use hardware acceleration when available.
5. Restart your browser.

If the error persists even after disabling Hardware Acceleration, proceed to the next fix.

Fix 7: Reinstall the Disney Plus App

If none of the above solutions work and you’re using the Disney Plus app, it might be helpful to uninstall and reinstall the app. This can clear any potential internal errors and provide a fresh start.

On Android Devices

1. Locate the Disney Plus app on your device.
2. Press and hold the app icon until a menu appears.
3. Tap on Uninstall.
4. Once the app has been uninstalled, go to the Google Play Store and search for Disney Plus.
5. Install the app.

On iOS Devices

1. Find the Disney Plus app on your device’s home screen.
2. Press and hold the app icon until it starts to jiggle.
3. Tap the X at the top of the icon, then tap Delete.
4. Once the app is deleted, go to the App Store and search for Disney Plus.
5. Install the app.

Remember, these are only potential solutions and may not work in all cases. If the ‘Protected Content License Error’ on Disney Plus persists even after trying these fixes, contact Disney Plus Support for further assistance.

Fix 8: Contacting Disney Plus Support

If you’ve tried all the above fixes and you’re still encountering the ‘Protected Content License Error’ on Disney Plus, it may be time to contact Disney Plus Support. They may be able to provide further insight into the issue and assist with troubleshooting.

1. Visit the Disney Plus Help Center at help.disneyplus.com.
2. Click on Contact Us at the bottom of the page.
3. Choose your preferred method of contact. Options often include live chat, email, or phone call.

Remember to explain the issue in detail, including the exact error message you’re seeing and the fixes you’ve already tried. This will help the support team in diagnosing the problem and providing a solution.

Conclusion

Understanding and troubleshooting the ‘Protected Content License Error’ on Disney Plus doesn’t have to be daunting. By keeping your app and device software updated, avoiding VPNs and proxies, and using a compatible browser, you can bypass this issue with ease.

So next time you encounter this error, you’ll know exactly what to do. Stay updated, stay smart, and keep the magic of Disney Plus alive. Happy streaming!

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