Master Your Galaxy S20+: Troubleshooting Video Receiving Issues and Enhancing MMS for a Seamless Multimedia Experience on Android

Ever tried to play a received video on your Galaxy S20+ only to be met with endless buffering, pixelated images, or worse, a blank screen? The frustration is real. This isn’t just an annoyance; it disrupts your connection with friends, family, and the world at large. We’ve all been there, and it’s why I’ve decided to dive into “Troubleshooting Video Receiving Issues on Galaxy S20+: Tips to Enhance Multimedia Messaging (MMS) on Android.” In the interconnected world of today, the ability to smoothly share and receive video content is as essential as making a call or sending a text. It brings people closer together, makes sharing memories a breeze, and even supports professional communication.

The downside, however, is when technical issues arise and become a roadblock to this digital harmony. A multitude of factors can hamper video reception on your Android device, from data limitations to network constraints and even hardware malfunctions. However, despair not. The good news is that most of these issues can be solved with a few simple steps that I’m about to share with you. So, if you’re tired of bemoaning your Galaxy S20+ for not playing those crucial videos properly, you’ve come to the right place. Without further ado, here are the steps you need to take.

Master Your Galaxy S20+: Troubleshooting Video Receiving Issues and Enhancing MMS for a Seamless Multimedia Experience on Android

Also read: Auto Capitalization Issue on Samsung Galaxy S20 FE 5G Keyboard

Unraveling the Culprits: Identifying the Causes Behind Video Receiving Issues on Galaxy S20+

  • Underlying Network Problems
  • Often, problems in the transmission or reception of MMS and videos on your Galaxy S20+ can stem from network issues. These can range from poor signal strength, unstable connections, to even issues with your service provider.
  • Device Settings Limitations
  • Certain settings on your Galaxy S20+ could be limiting your multimedia messaging experience. For instance, if auto-download for MMS is disabled, or data usage for multimedia content is restricted, you might face problems in receiving videos.
  • Glitches in Messaging Apps
  • Sometimes, the messaging app you use might be the culprit. Bugs, operational glitches, or even compatibility issues between the app and your Galaxy S20+ can lead to video receiving problems.
  • Outdated System Software
  • Running an outdated Android version on your Galaxy S20+ can also cause video receiving issues. Not being up-to-date with the latest software can affect the overall performance of your device, including its ability to handle MMS.
  • Space Constraints
  • Lack of sufficient storage space on your Galaxy S20+ can hinder the smooth receiving and playing of videos. If your device’s storage is nearly full, it might struggle to download and store incoming video files.

Solutions at Your Fingertips: Detailed Steps to Rectify Video Receiving Issues on Your Galaxy S20+

Fix 1: Rectify Network Issues for a Smooth Experience

Network problems are a common reason behind video receiving issues on your Galaxy S20+. Here’s how to overcome this hurdle:

  1. Check your signal strength: The first step is to ensure you have adequate network coverage. If you’re in an area with poor cellular reception, try moving to a location with better signal strength.
  2. Switch between Wi-Fi and mobile data: If you’re on Wi-Fi, and the network is slow or unstable, try switching to your mobile data, or vice versa. This can sometimes immediately resolve video receiving issues.
  3. Restart your device: Restarting your Galaxy S20+ can help re-establish network connections, effectively solving minor network glitches.
  4. Contact your service provider: If none of the above steps work, the issue could be with your service provider. Contact them to ensure there’s no problem from their end that might be affecting your multimedia messaging experience.

Addressing network issues can significantly improve your video receiving experience on your Galaxy S20+. Try these steps the next time you face issues to get your multimedia messaging back on track.

Fix 2: Optimizing Device Settings for a Seamless Multimedia Experience

Fixing issues with your device settings can do wonders for your video receiving capabilities. Here’s how you can optimize your Galaxy S20+ settings:

  1. Enable auto-download for MMS: Go to your messaging app’s settings. Ensure the auto-download for MMS is enabled. This will allow automatic downloading of videos when they’re received.
  2. Check data usage settings for multimedia content: Navigate to the “Data Usage” section in your device settings. Make sure that data usage for multimedia content isn’t restricted. If it is, modify the settings accordingly.
  3. Ensure sufficient storage space: Lack of storage space can affect video receiving. Check your device’s storage. If it’s nearly full, consider freeing up some space by deleting unnecessary files or moving them to cloud storage.
  4. Reset Network Settings: If the problem persists, try resetting your network settings. Go to “Settings,” then “General Management,” then “Reset.” Select “Reset Network Settings.” This won’t delete any personal data but will remove Wi-Fi passwords and other network information.

By optimizing your device settings, you can greatly enhance the video receiving capabilities of your Galaxy S20+ and enjoy a more seamless multimedia messaging experience.

Fix 3: Addressing Messaging App Glitches for Improved Performance

Messaging app glitches can lead to video receiving issues on your Galaxy S20+. Here’s how to rectify this:

  1. Restart the messaging app: Start by closing the app and restarting it. This simple action can resolve minor glitches.
  2. Clear the app cache and data: Go to “Settings” then “Apps.” Find your messaging app, tap on it, then tap “Storage.” You will see options to “Clear Data” and “Clear Cache.” Remember, clearing data will remove all your messages, so ensure you’ve backed them up.
  3. Update the messaging app: Make sure your messaging app is updated to the latest version. Developers frequently release updates to improve performance and fix bugs. You can check for updates in the Play Store for Android apps.
  4. Try a different messaging app: If all else fails, consider switching to a different messaging app. Google Messages is a reliable choice for Android devices, including the Galaxy S20+.

By taking these steps, you can rectify app glitches that might be causing video receiving issues, ensuring a smoother MMS experience on your Galaxy S20+.

Fix 4: Keeping Your System Software Up-to-Date for Optimal Performance

Ensuring that your Galaxy S20+ is running on the latest Android version is essential for a smooth multimedia messaging experience. Here’s how to update your system software:

  1. Check for system updates: Go to “Settings,” then “Software Update.” Tap on “Download and Install.” Your device will check for any available system updates.
  2. Install updates: If an update is available, you’ll be prompted to download and install it. Ensure your device is connected to a stable Wi-Fi network and is adequately charged or connected to a power source before proceeding.
  3. Restart your device: Once the update is installed, your device will need to restart to complete the process. Make sure not to interrupt the device during the restart.

By keeping your system software updated, you ensure that your Galaxy S20+ has the latest features and bug fixes, greatly reducing the chances of video receiving issues and enhancing the overall MMS experience.

Fix 5: Ensuring Sufficient Storage for Smooth Video Downloads

One common yet often overlooked cause of video receiving issues is a lack of sufficient storage space on your Galaxy S20+. Here’s how you can manage your device storage:

  1. Check storage space: Go to “Settings” and then “Device Care.” Tap on “Storage” to check how much space is available on your device.
  2. Free up space: If your storage is almost full, consider freeing up some space. You can do this by deleting unnecessary files, apps, and data. Your Galaxy S20+ also offers an option for automatic optimization which can help you free up space.
  3. Use external storage: Consider using an SD card or cloud storage solutions like Google Drive or Samsung Cloud for storing your files, especially large ones like videos. This can help maintain adequate free space on your device for smooth operation.
  4. Manage downloads: Regularly check your download folder and remove any unnecessary files. Downloads can often take up a lot of space without us even realizing it.

By ensuring your Galaxy S20+ has sufficient storage, you can eliminate one potential cause of video receiving issues, allowing for a more seamless MMS experience.

Fix 6: Performing a Factory Reset as a Last Resort

If all the above solutions fail to resolve the video receiving issues on your Galaxy S20+, a factory reset might be the final step to consider. This should only be used as a last resort, as it will erase all data on your device. Here’s how to perform a factory reset:

  1. Back up your data: Before initiating a factory reset, make sure to back up all your important data. You can use services like Google Drive or Samsung Cloud for this.
  2. Initiate factory reset: Go to “Settings” and then “General Management.” Tap on “Reset,” then select “Factory data reset.”
  3. Confirm the reset: You’ll be shown a list of data that will be erased. Review it carefully, then scroll down and tap “Reset.” If you have set a security PIN, you will need to enter it.
  4. Wait for the process to complete: The reset process can take some time. Once it’s done, your device will restart. You can then set it up as new.

Although it’s a drastic step, a factory reset can sometimes resolve persistent issues, ensuring your Galaxy S20+ can receive videos smoothly and deliver an optimal MMS experience.

Fix 7: Seeking Professional Help for Persistent Issues

If all the above solutions have been exhausted and your Galaxy S20+ is still having issues receiving videos, it’s time to consider professional assistance. Here’s how to approach it:

  1. Contact your service provider: Start by reaching out to your mobile service provider. They may be able to offer insights or solutions based on their understanding of network-specific issues.
  2. Samsung customer support: Samsung’s customer service is always available to help with device-related issues. You can contact them via phone, live chat, or email.
  3. Visit a service center: If all else fails, consider visiting a Samsung Service Center. An experienced technician can conduct a comprehensive diagnosis and repair of your device, if necessary.

Remember, while it’s great to troubleshoot issues on your own, don’t hesitate to seek professional help when needed. Ensuring the optimal functioning of your Galaxy S20+ is paramount for a seamless MMS experience.

Proactive Measures: Tips to Prevent Video Receiving Issues on Your Galaxy S20+

Taking some preventive steps can significantly reduce the chances of facing video receiving issues on your Galaxy S20+. Here are some tips:

  1. Keep your device updated: Regularly updating your device software ensures that your phone has the latest features and bug fixes, minimizing the likelihood of issues.
  2. Manage your storage: Regularly check your device’s storage and free up space if it’s almost full. This can prevent potential problems with video downloads.
  3. Optimize app settings: Regularly review your messaging app settings to ensure they’re optimized for receiving multimedia content. Keep the app updated as well.
  4. Maintain a strong network connection: A stable and strong network connection is crucial for a smooth multimedia messaging experience. Regularly monitor your connection and switch between Wi-Fi and data as needed.
  5. Seek regular professional checks: If possible, get your device professionally checked at intervals. This can help detect and fix potential issues before they escalate.

By following these preventive measures, you can enjoy a seamless MMS experience on your Galaxy S20+, making the most of your multimedia messaging capabilities.


Conclusively, mastering your Galaxy S20+ can revolutionize your multimedia messaging experience. With our detailed guide, you’re well-equipped to tackle any video receiving issues head-on. Regular updates, storage management, and proactive app optimization are your best allies in this journey. Don’t forget, while self-troubleshooting is great, seeking professional assistance when needed is crucial. Your Galaxy S20+ is a powerful device, ready to deliver a seamless MMS experience. Make the most of it, and enjoy a world of vivid video content at your fingertips


1. Why am I having trouble receiving videos on my Galaxy S20+?

Video receiving issues can stem from various causes such as outdated software, app glitches, or insufficient storage.

2. How can I improve the multimedia messaging (MMS) experience on my Galaxy S20+?

Optimizing device settings, ensuring sufficient storage, and keeping your system software updated can significantly enhance your MMS experience.

3. What steps can I take to fix video receiving issues on my Galaxy S20+?

Try clearing the app cache, resetting network settings, updating your software, and, if necessary, performing a factory reset.

4. How can I prevent future video receiving issues on my Galaxy S20+?

Regular device updates, storage management, app setting optimization, and maintaining a strong network connection can help prevent these issues.

5. When should I seek professional help for my Galaxy S20+’s video receiving issues?

If you’ve tried all suggested fixes and the issue persists, consider reaching out to your service provider or Samsung customer support.