Many users have drawn attention to an issue arising from the use of the HP LaserJet MFP M28-M31 scanner. The scanner’s refusal to work as expected has caused significant concern, especially considering that multifunctional printers are widely used to handle scanning, printing, and copying needs in businesses and homes. This article aims to provide insight into this issue and provide value to users through tips for troubleshooting and maintaining this critical office equipment.
On the surface, users have reported that despite the printer’s ability to carry out other tasks such as printing and copying, the scanner has stopped working. HP has acknowledged these challenges and provided several recommendations for troubleshooting, including periodically updating scanner drivers, checking the hardware connectivity, and ensuring that the scanning software is configured correctly.
Moreover, experts also recommend resetting the printer, checking the scanner bar functionality, or servicing the unit. It is noteworthy to mention that the guidelines provided by HP are quite general. Users should follow these steps but also consider enlisting the help of a professional technician for an in-depth diagnosis of the problem. Importantly, regular maintenance and service of your equipment should never be overlooked as it could alleviate such problems or even prevent them altogether.